Privacy Policy
Last updated: [DATE — set at launch]
Festive Force Lighting LLC (“Festive Force,” “we,” “us”) respects your privacy. This policy explains what information we collect through festiveforce.com and our quote form, how we use it, and the choices you have.
Information we collect
- Information you give us: your name, street address, city, ZIP code, phone number, email address, the services you’re interested in, notes you add, and how you heard about us.
- Consent records: whether you agreed to be contacted and whether you opted in to promotional text messages, with the date and time.
- Visit information: the page you first landed on and campaign codes in the link you followed (for example, “utm_source”), so we know which ads and mailers work.
- Analytics and advertising cookies: if enabled, Google Analytics and the Meta (Facebook) Pixel collect information about how you use the site, such as pages visited and device type.
How we use your information
- To prepare your custom design mockup and quote, and to schedule and perform service.
- To contact you by phone, text message, and email about your quote and service.
- To send marketing and promotional messages if you have agreed to receive them.
- To improve our website, advertising, and customer service.
Text messaging (SMS)
If you provide your phone number and consent, Festive Force Lighting may send you text messages about your quote, scheduling, service, and — if you separately opt in — promotional offers. Message frequency varies. Message and data rates may apply.
- Opt out: reply STOP to any message to stop receiving texts. You’ll receive one confirmation message.
- Help: reply HELP for help, or contact us at 470-703-9766 or festiveforcellc@gmail.com.
- Consent to receive promotional texts is not a condition of purchase.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages (for example, our messaging platform).
How we share information
We do not sell your personal information. We share it only with:
- Service providers that help us run our business, such as our customer relationship management and messaging platform (HighLevel/LeadConnector), website hosting, email delivery, and analytics providers. They may use it only to provide services to us.
- Authorities when required by law.
Cookies and your choices
You can block or delete cookies in your browser settings. To opt out of Google Analytics, you can use Google’s browser add-on. You can adjust Facebook ad preferences in your Facebook account settings.
Data retention and security
We keep your information as long as needed to provide service and for our business records, and we use reasonable safeguards to protect it. No method of transmission over the internet is completely secure.
Children
Our website and services are not directed to children under 13, and we do not knowingly collect their information.
Your requests
To access, correct, or delete your information, or to stop all contact, email festiveforcellc@gmail.com or call 470-703-9766.
Changes
We may update this policy. The “last updated” date above shows when it last changed.
Contact
Festive Force Lighting LLC · 470-703-9766 · festiveforcellc@gmail.com